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Totter + Tumble B.V.

Find answers to common playmat order questions at the Totter + Tumble EU Help Centre. Get support on orders, shipping, returns, and product advice for our stylish, supportive playmats.

Help Centre | Totter + Tumble EU – FAQs, Orders + Product Advice

What makes Totter + Tumble playmats different?

I want to learn more about the Totter + Tumble founder!

What are Totter + Tumble playmats made from?

Are your playmats safe from birth?

Do your playmats come with a warranty?

Your playmats seem quite expensive, why?

Do your prices change?

Why is there a black code on my playmat?

Our Brand and Product

What sizes do you have available?

Can you make custom sizes?

Can you make custom designs?

Why is the XL playmat so expensive?

Will this XL design come in other sizes?

Will there be any new XL playmats?

Why are there two prices for your XL and Standard playmats?

I can’t decide what colour to choose - help!

Can I choose each side of the playmat?

How often do you launch new designs?

Will your archived designs come back in stock?

How do I know when a playmat will be back in stock?

Our Sizes and Designs

What is the Swatch Service?

How do I return my swatches?

I used the Swatch Service but I still can’t choose a design!

Our Swatch Service

Do you offer any first order discounts?

Do you give any Healthcare Professional discounts?

I want to place a large order, do you offer a discount?

Do you have Black Friday or other Holiday sales?

Do you sell damaged or used playmats?

Can I earn rewards when I refer a friend?

Friends + Family Month 2025 Promotion

Discounts and Promotions

Can I add a gift note to my order?

Do you offer gift wrapping?

What is the difference between a Letterbox Voucher and a Digital Voucher?

Can you redeem a discount code when purchasing a playmat with a gift voucher?

Gifting Options

How long does it take to receive a playmat?

How long will preorder deliveries take?

There is a problem with my delivery - help!

Where do you ship to?

What are your packaging dimensions & weight?

Delivery Information

I want to return my playmat.

I received a gifted playmat but it isn't right, can you help me?

My gift voucher has money left on it - can I get a refund?

Returns, Refunds and Exchanges

How do I clean my playmat?

Are your playmats waterproof?

Are your playmats stain proof?

I have a stain - help!

Why can’t I vacuum my playmat?

My playmat has a curl on the edge - help!

My playmat has a pressure indent, how can I remove it?

What flooring types are Totter + Tumble playmats suitable for?

Can I use my underfloor heating with your playmats?

How should I store my playmat when not in use?

Are Totter + Tumble playmats suitable for exercise, like pilates and yoga?

My playmat is slipping!

Are Totter + Tumble Playmats suitable for pets?

Care and Product Support

Refer-a-Friend Prize Draw T&Cs

Giveaways and Prize Draws

What is your Refer-a-Friend Programme?

What rewards can I earn?

Can anyone Refer-a-Friend?

How do I Refer-a-Friend?

Is there a maximum number of referrals I can make?

Can the programme change or end?

Referral Programme Terms & Conditions

Friends + Family Month: Bonus Discount

Refer-A-Friend

What is an Affiliate Commission Reward?

What affiliate platforms are available and how do I apply?

Who can become an Affiliate Partner?

Do you offer gifted product?

How is this different to your Refer-A-Friend Programme? (Social Snowball Tier 1)

When and how do I get paid my commission?

Affiliate Programme further details

Affiliate Commission Programme Terms

What is Play It Forward Rewards?

How does the referral process work?

Who can become a Rewards Partner?

Can I earn commission across different markets?

How do I receive my Store Credit?

What if I can't remember or find my unique link to share?

What actions are prohibited?

How is this different to your Refer-A-Friend Programme (Social Snowball Tier 1)?

How is this different to your Affiliate Commission Rewards Programme (Social Snowball Tier 2)?

How is my personal data used?

Totter + Tumble Play It Forward Rewards

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